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Home / Delivery Terms

Delivery Terms

Flammable goods can only be shipped within the UK, excluding Northern Ireland.

UK STANDARD DELIVERY We aim to deliver UK orders within: 3 working days This excludes weekends and UK bank holidays. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment. All deliveries require a signature: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security. We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed. Flammable goods: Products containing alcohol and aerosols, sent Standard Delivery to Scotland and Northern Ireland will arrive within 4 days. Unfortunately flammable goods cannot be delivered to the Channel Islands. £5.00
CLICK & COLLECT FROM STORE Click & Collect in store service. Orders will be ready for collection from Pulse of Perfumery, 25, Princess Street Knutsford, Cheshire. WA166BW. Orders will be available for collection during normal trading hours Tuesday – Saturday 10am-6pm and within: 3 working days This excludes Sunday/ Mondays and UK bank holidays. Please aim to collect your order within 3 days of the order date. If you are unable to collect your order within 3 days, please contact us on 01565 755650 to make alternative arrangements. When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card. If somebody is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID. All orders must be signed for upon collection. Please see our Terms and Conditions for more information. If you have any queries regarding Click & Collect please contact us on 01565 755650. Free
Selected postcodes only. Please make sure you place your order before 3pm on Friday to qualify and select the Saturday delivery option at the checkout. If you have any queries regarding Saturday delivery please contact us on 01565 755650. £15.00
UK NEXT WORKING DAY DELIVERY (BEFORE 4PM) Selected UK postcodes only. Order by 3pm Tuesday–Thursday 1 working day (order by 3pm) (Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday. Orders placed after 3pm will be delivered within 2 working days). If you have any queries regarding UK Next Working Day delivery please contact us on 01565 755650. £8.00


You can track and view online orders via your account page – go to my account


If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions included in the parcel. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.

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